Refund Policy

Legal Disclaimer

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1. Informational Use Only
   The content on this website and in ClaimSmart Group Inc. (“ClaimSmart”) inspection reports is provided for general information. It is not legal, engineering, architectural, or financial advice. Consult qualified professionals for such advice.

2. Scope of Inspections
   Inspections are visual, non-destructive reviews of readily accessible areas as of the inspection date. Hidden, latent, or future conditions may exist that are beyond the scope of a visual inspection.

3. Tarion & Code Interpretation
   ClaimSmart references Tarion’s Construction Performance Guidelines (CPG) and the Ontario Building Code (OBC). Final warranty decisions rest solely with Tarion. ClaimSmart cannot guarantee acceptance of any specific claim.

4. No Warranties or Guarantees
   ClaimSmart makes no express or implied warranties regarding:

   • Actions taken by builders after an inspection

   • Tarion’s ultimate coverage determinations

   • The absence of future defects in the inspected property

5. Limitation of Liability
   To the maximum extent allowed by Ontario law, ClaimSmart’s total liability— including that of its inspectors—shall not exceed the fee paid for the inspection giving rise to the claim.

6. Third-Party Links
   External links are provided for convenience; ClaimSmart is not responsible for the content or privacy practices of third-party sites.

7. Updates
   ClaimSmart may revise this disclaimer at any time. Continued use of the site constitutes acceptance of the latest version.

 

 Refund & Cancellation Policy

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We understand that plans can change.  The following policy ensures fairness to homeowners, inspectors, and our scheduling team.

 

 Refund & Cancellation Policy Summary

 

More than 24 hours before appointment

→ Client Action: Cancel or reschedule by phone or email

→ ClaimSmart Response: 100% refund or free reschedule

 

Less than 24 hours before appointment

→ Client Action: Cancel

→ ClaimSmart Response: 50% of inspection fee retained to cover administrative and inspector time

 

Inspector arrives and client is not present / home inaccessible

→ Client Action: No-show or locked out

→ ClaimSmart Response: 75% of inspection fee retained, 25% refunded

 

Inspection begins but client ends it early

→ Client Action: Cancel mid-inspection

→ ClaimSmart Response: No refund (work already performed and report preparation underway)

 

ClaimSmart cancels (e.g., unsafe conditions, extreme weather, force majeure)

→ ClaimSmart Action: Cancelled appointment

→ Client Response Options: Free reschedule or full 100% refund

 

Client is unsatisfied with the report

→ Client Action: Submit a written concern within 5 business days

→ ClaimSmart Response: Will clarify findings, correct errors if present, and offer a partial refund if a significant portion of the inspection was not completed

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How to Request a Refund

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1. Email info@claimsmart.ca with:
   • Name & inspection address
   • Date of scheduled service
   • Reason for refund request

2. Our team will acknowledge within 2 business days and aim to resolve or refund (if eligible) within 7 business days via the original payment method.

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Processing & Fees

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• Refunds are returned to the original card / e-transfer account.

• Banking or credit-card processing times may add 3–7 days after ClaimSmart issues the refund.

• Fees for third-party add-on services (e.g., lab testing) are non-refundable once the service has commenced.

 

Questions?

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ClaimSmart Group Inc.

info@claimsmart.ca